Contact Us
Email: support@atmtracker.app
For: Technical support, feature requests, billing questions, and general inquiries
Frequently Asked Questions
How do I scan QR codes on ATM machines? (Coming Soon)
QR code scanning functionality is currently in development and will be available in a future update. For now, you can manually add ATM machines through the Machines tab.
How do I log maintenance activities?
After selecting an ATM machine from the Machines tab, tap "Add Maintenance Record." Choose the type of maintenance (Cash Refill, Cleaning, Repair, etc.), add notes, and optionally attach photos. The record will be saved with a timestamp.
How do I create and manage routes?
Go to the Routes tab to create custom maintenance routes. Add multiple ATM machines to a route, set visit order, and track completion status. Routes help you plan efficient maintenance visits and organize your field operations.
How do I export and import my data?
From the Settings tab, go to "Print & Export" section. You can export machine data and maintenance history in CSV format, or import data from spreadsheets. The app also supports PDF report generation for professional documentation.
How do I generate QR codes for new machines? (Coming Soon)
QR code generation functionality is currently in development and will be available in a future update. This feature will allow you to create custom QR codes for your ATM machines.
How do I manage my subscription?
Go to Settings → Account Settings → Subscription Management to view your current plan, billing information, and subscription history. You can manage your subscription through your Apple ID settings in the App Store.
How do I take and organize photos?
When adding maintenance records or viewing machine details, tap the camera icon to take photos. Photos are automatically organized by machine and maintenance record. You can view all photos in the machine's photo gallery.
How do I get help within the app?
Go to Settings → Help & Support to access comprehensive tutorials, feature guides, and troubleshooting information. The app includes step-by-step guides for all major features and common tasks.
Is my data secure and private?
Yes! ATM Tracker uses Apple's secure Sign in with Apple system. Your data is encrypted and stored locally on your device, with each user's data completely separated. We never see or store your personal information or ATM data.
What are the subscription plans and features?
ATM Tracker offers a free tier with basic features and premium subscription plans with advanced capabilities. Premium features include unlimited machines, enhanced reporting, priority support, and additional export formats. Check the app's subscription section for current pricing and features.